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Urgent Care Leadership and Management
Urgent Care Leadership and Management
Joseph L. Chow, MD
Medical Director, Western New York Immediate Care
Clinical superiority and patient satisfaction are of utmost concern to Dr. Joseph L. Chow, Medical Director of Western New York Immediate Care (WNYIC). Dr. Chow leads by example—he consistently receives superior patient satisfaction scores with patients oftentimes citing his compassion and care as a primary reason for their positive experiences at our facilities.
Dr. Chow joined our organization in 2007. He organizes and oversees all medical care at the newest WNYIC facility in Orchard Park, NY, while he continues to share medical director responsibilities at a WNYIC facility in Amherst, NY.
Dr. Chow is board certified in family practice medicine. He is certified in advanced cardiac life support and pediatric advanced life support. He graduated Summa Cum Laude with a bachelor’s degree in biology from the University at Buffalo. He earned his medical doctorate from the University at Buffalo School of Medicine in 1997. Dr. Chow completed his residency in family medicine at the University at Rochester via Strong Memorial Hospital and Highland Hospital.
In addition to his position with WNYIC, Dr. Chow serves as Medical Director and Medical Review Officer for DuPont Industries in Buffalo, NY. He is Clinical Assistant Professor in the University at Buffalo’s Department of Family Medicine.
Dr. Chow serves on Young Physicians Committee of the Erie County Medical Society. He is also a member of the Western New York Physician Advisory Group of Univera Healthcare.
Prior to joining WNYIC, Dr. Chow was a Partner and Treasurer of Springville Pediatrics and Adult Care, LLP. He served as physician for the Gow School, the Springville Griffith Institute and for several group homes.
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Edward J. Cosgrove, MD, JD
Medical Director, Western New York Immediate Care
Dr. Edward J. Cosgrove is the medical director of Western New York Immediate Care’s Williamsville facility and co-director of a facility in Amherst, NY. Dr. Cosgrove is responsible for setting and maintaining policies for medical care, providing oversight and quality assurance for physicians and staff, assisting with physician recruiting and patient satisfaction.
An original partner in Exigence, Dr. Cosgrove has played a key role in the development of the company. He is board certified in internal medicine with over 10 years’ experience working in emergency departments. He is certified in advanced cardiac life support, pediatric advanced life support and advanced trauma life support. A member of the Erie County and the New York State Medical Society along with the American Medical Association, he has also served on committees for the Erie County Medical Society.
He serves as an attending physician in the emergency departments of Sisters of Charity Hospital, St. Joseph Hospital, Kenmore Mercy Hospital, Mercy Hospital of Buffalo, and Olean General Hospital. He has also been a staff physician at Sheehan Memorial Hospital and the Erie County Holding Center and spent time as the team physician for the Canisius High School football team.
In addition to being a physician, Dr Cosgrove is an attorney. He graduated cum laude from the University at Buffalo School of Law in 2000. Admitted to the New York State Bar in 2000, Dr Cosgrove utilizes his law degree in the management of our urgent care operations and as an associate in practice with his family’s multispecialty law firm providing expertise on medical-legal issues.
Dr. Cosgrove graduated from the University at Buffalo School of Medicine and Biomedical Sciences in 1994, completing his residency in internal medicine at the University at Buffalo Health Consortium in 1997. He holds a bachelor’s degree in English from the University of Notre Dame.
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Donnie Farley, RN
Practice Manager, WNY Immediate Care and Pulse Occupational Medicine
Donnie Farley is the practice manager for WNY Immediate Care and Pulse Occupational Medicine. He provides administrative and operations oversight for the two locations. His responsibilities include planning and development, focusing on financial growth, quality assurance, and adherence to the company model. He also places an emphasis on responding to the needs of our medical staff, including physicians, physician assistants and nurses.
In addition, Mr. Farley oversaw the construction of the second location of WNY Immediate Care and Pulse, which is located on Niagara Falls Boulevard in Amherst. He is currently providing similar oversight of the construction of the third Immediate Care location in Orchard Park, scheduled for completion in July 2008.
He joined our organization in July 2007. He saw an opportunity to join a company that he saw as diverse and dynamic, and a company where he felt he could succeed and help to expand the business.
Along with his managerial skills, Mr. Farley has 15 years experience as a nurse and also works as a registered nurse for our organization.
Mr. Farley came to our organization from Kaleida Health, where he was the nurse manager at DeGraff Memorial Hospital in North Tonawanda, NY. In that position he managed nursing operations in the emergency room, intensive care department, GI lab and other areas. He introduced a patient flow process which reduced patient stays by nearly one hour and reduced the time it took for a patient to see a physician by more than 60 percent.
He is certified as a green belt in the process improvement program known as Six Sigma. On the medical side, Mr. Farley is certified in advanced cardiac life support and crisis prevention intervention.
Mr. Farley is currently enrolled in master’s degree program at Empire State College where he is focusing on business and policy studies. He earned a bachelor’s degree in business administration, also from Empire State College, and holds an associate’s degree in nursing.
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